Job Description

Job Description

Job Description:

• 12+ years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)
• Proven track record in independently managing end-to-end ServiceNow implementations for at least two application suites (ITSM / ITOM / SecOps etc.)
• Proven track record as a platform owner / lead for mid/large ServiceNow deployments for global organizations
• Minimum 5 years of experience in supporting ServiceNow sales; with hands on experience in with solution design, pricing, effort estimation, solution defense and drafting Statement of work .
• Strong understanding of ServiceNow versions, features and licensing models .
• Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
• Experienced working in an onsite – offshore model; managing offshore teams remotely.
• Must have experience in independently driving discovery, design and ‘art of possible’ workshops with customers and can identify and map business requirements against platform capabilities.
• Strong domain expertise in two or more of the following areas:
• IT Service Management
• Customer Service Management
• Security Operations
• Governance, Risk and Compliance
• Strong working knowledge of some or all of the below ServiceNow application suites:
• ITSM
• ITOM
• IRM
• SecOps
• ITAM
• Must be ServiceNow certified

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