Must Have Technical/Functional Skills Technical Expertise
• 5+ years of experience with ServiceNow platform, including IRM/GRC modules.
• Strong knowledge of ServiceNow scripting (JavaScript, Glide API) and configuration. Risk & Compliance Knowledge
• Understanding of frameworks such as ISO 27001, NIST, SOX, GDPR, and other regulatory standards. Project Management
• Experience in implementing ServiceNow IRM solutions end-to-end. Soft Skills
• Excellent communication and stakeholder management skills.
• Ability to work independently and in cross-functional teams Certifications
• ServiceNow Certified Systems Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS - Risk and Compliance / CIS - Third-party Risk Management Roles & Responsibilities Solution Design & Configuration
• Configure and customize ServiceNow IRM modules (Policy & Compliance, Risk Management, Audit Management, Vendor Risk).
• Develop workflows, business rules, UI policies, and integrations to support risk and compliance processes. Implementation & Deployment
• Lead IRM implementation projects, ensuring alignment with business objectives and regulatory standards.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions. Governance & Risk Management
• Support enterprise risk assessments, control frameworks, and compliance initiatives.
• Maintain accurate risk registers, control libraries, and audit records within ServiceNow. Integration & Automation
• Integrate IRM with other ServiceNow modules (ITSM, SecOps, GRC).
• Automate risk workflows and reporting for improved efficiency. Reporting & Analytics
• Develop dashboards and reports for risk posture, compliance status, and audit findings.
• Provide insights and recommendations to improve risk management processes. Continuous Improvement
• Stay updated on ServiceNow IRM best practices and new features.
• Drive enhancements and optimize existing configurations.
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